Last Updated: January 9th, 2019

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Refunds and Returns

A wise business guru once said “Don’t make people keep things that they don’t want, lest you also become a thing they don’t want.” We thought that was really smart so we hung a framed print-out of it in our offices and also incorporated it into our return policy.

If Things Go A-Missin’ or Show Up all Broken and Stuff

We do our best to get products to customers as quickly as possible. But sometimes weather patterns, human behavior, and/or the laws of physics interfere.

So if you order something and it doesn’t show up or it shows up broken, busted, burned, covered in slime, or in other similarly undesirable conditions, let us know and we’ll send you a free replacement using the same shipping method you chose for the original, and the replacement shipping is on us.

If you want to upgrade shipping for the replacement, we’ll just bill you for the difference between the original shipping method and the upgraded shipping method you want for the return.

Returns

If a product arrives and you suddenly decide you don’t really want it, you have 30 days from the day you receive it to send it back for a full refund as long as the product is unused, in the original packaging, and accompanied by a receipt or proof of purchase.

So if you open a bottle of gummies and suddenly realize you have a phobia of small bear-shaped things, you can return it. But if you eat half the gummies and refill the bottle with Swedish Fish, then that’s on you. Similarly, if you leave a bottle of softgels in the blazing sun for a week and then realize they’ve melted into a glob, that’s also on you. But if it’s a legit buyer’s remorse kind of return, here’s where you send it:

Xtracted Returns
4 Scamman Street, Suite 19-288
Saco, ME 04072

While we cover the cost of replacement shipping, we do not cover the cost of shipping for returns and refunds–so you will need to pay for that, but unless you’re returning an entire pallet of bottles, that probably won’t be a terribly significant event in your life.

Refunds

If we send you something and it’s screwed up, that’s on us, so we pay for that shipping.

Once we receive your return, we’ll have a look and email you to let you know if it’s fully refundable or not.

If it is, we’ll issue a refund to your original payment method within 3-5 business days. It might take a day or 2 longer depending on your particular financial institution. It’s usually pretty quick but if they run their computers on hamster power or something, it might take a little longer.

Additionally, please be aware that your bank or credit card company might charge you some kind of transaction fee to put the money back on your card. We think that’s absurd, but we are not yet a large organization to tell the banks what to do. But if we ever get big enough to do that, we will totally tell them to knock it off.

If your return is not approved for some reason–and this is really unlikely to happen, because, well, you seem like an honest person–but in the event that we can’t honor your return, we’ll send it back to you as long as you pay for reshipping. But that probably won’t come up–you have a very honest face.

Questions?

If you have any questions about returning stuff, send an email to contact@xtractedcbd.com or hop on over to our handy-dandy Contact Page.